The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 4 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Personalized orders typically take around 3 business days to complete and ship. I will send you a proof of the engraving around 1 business day. Once you approve the item it will be engraved and shipped in 1 to 3 business days.
If I don't hear back from a customer within 7 business days after I have sent a mockup of the personalized engraving, I will only give a partial credit back for the order. $10 or 20% of the order (whichever greater) will be charged for the time involved in creating the mockup.
If the customer wants to continue with the order after it's been cancelled, I will create a custom order per your request and will subtract the amount previously charged.